Ace11 Privacy Policy

1. Introduction & Applicability

Welcome to ace11. This Privacy Policy explains in detail how your personal data is collected, used, stored, and protected when you use the ace11 platform. By using the ace11 website, mobile app, or any of our digital services, you are considered to have agreed to this Privacy Policy.

Ace11 believes privacy is a fundamental right. That is why we give the highest priority to protecting every member's data and are transparent about how it is used. This policy applies to all users of ace11 services, including those in Bangladesh and worldwide.

2. What Information We Collect

Ace11 collects the information necessary to provide services to its members. No unnecessary data is ever collected. The following is a list of data collected by ace11:

2.1 Registration Information

• Full Name & Date of Birth
• Mobile Number & Email Address
• Residential Address & Country
• Preferred Currency & Language

2.2 Identity Verification Information (KYC)

• Copy of National ID Card or Passport
• Photos (selfie or document photo)
• Utility bill or bank statement for address verification

2.3 Financial Information

• Mobile Banking Number (bKash, Nagad, Rocket)
• Transaction History & Amounts
• Deposit & Withdrawal Records

2.4 Automatically Collected Information

• IP Address & Device Information
• Browser Type & Operating System
• Your activity log on the ace11 platform
• Information on Cookies & Similar Tracking Technologies
• Login Time, Location & Session Information

3. Use of Information

Ace11 uses collected data only for specified purposes and never for unauthorized use.

3.1 For Service Operations

• Account Creation & Management
• Processing Deposits & Withdrawals
• Providing Bonuses & Promotions
• Customer Service & Support

3.2 For Security & Safety

• Detecting Fraud & Unauthorized Access
• Anti-Money Laundering
• Ensuring Account Security
• Compliance with Legal Obligations

3.3 For Service Improvement

• Ace11 platform performance analytics
• New Features & Game Development
• Improving User Experience
• Delivering Relevant Offers & Notifications

4. Information Sharing & Disclosure

Ace11 does not sell your personal data. However, there are limited circumstances in which ace11 may share information:

4.1 Service Provider Partners

Ace11 works with trusted third-party partners — such as payment processors and technology providers — to operate its services. These partners operate under strict confidentiality agreements with ace11 and only receive the data necessary for their specific function.

4.2 Legal Obligations

Ace11 may be required to disclose relevant information in response to a court order, a lawful request from a government authority, or other legal obligations. Where possible, ace11 will endeavor to notify you in advance.

4.3 Fraud & Crime Prevention

Ace11 may share information with the relevant authorities if fraud, money laundering, or any other criminal activity is detected.

4.4 Business Changes

In the event of a major change to ace11's business operations — such as a merger or acquisition — member data may be transferred to the new operating entity. ace11 will notify members in advance in such cases.

• Ace11 never sells your data to advertisers.
• Ace11 never shares your password or financial PIN.
• All third-party partners are required to comply with ace11's privacy policy.

5. Cookies & Tracking Technologies

Ace11 uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help ace11 recognize you.

5.1 Types of Cookies

5.2 Cookie Controls

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain ace11 features.

6. Data Security Measures

Ace11 uses the latest technology to keep your data safe. Our security infrastructure is multi-layered and continuously improved.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmissions on ace11 are secured with 256-bit SSL encryption.
• Firewall: ace11's servers are protected by multiple layers of firewalls.
• DDoS Protection: The ace11 platform is equipped to defend against cyberattacks.
• Two-Factor Authentication: ace11 accounts support 2FA for an added layer of security.

6.2 Administrative Safeguards

• Ace11 staff can only access data that is necessary for their role.
• All ace11 staff are bound by confidentiality agreements.
• Ace11's security infrastructure is regularly audited by independent third parties.
• Data access on the ace11 platform is logged and monitored.

6.3 In the Event of a Data Breach

In the event of a data security incident, ace11 will promptly notify affected members and take immediate steps to minimise any damage. ace11 will also inform the relevant authorities as required by law.

7. Your Rights

As an ace11 member, you have the following rights over your own data:

7.1 Right to Access Information

You can request to see what information ace11 holds about you. ace11 will provide this within a maximum of 30 business days.

7.2 Right to Correct Information

If any of your information is incorrect, you can request a correction through ace11 support. ace11 will make the update as soon as possible.

7.3 Right to Delete Information

In certain circumstances, you may request that ace11 delete your data. However, ace11 may be required to retain some data to comply with legal obligations or resolve ongoing disputes.

7.4 Right to Restrict Processing

You can request that ace11 restrict the processing of your data in certain ways, particularly with regard to marketing communications.

7.5 Right to Data Portability

You can request an export of your ace11 account data in a commonly readable format.

8. Privacy of Minors

Ace11 is an online gaming platform for adults. The minimum age to register on ace11 is 18. ace11 does not knowingly collect any information from users under the age of 18.

• Ace11 verifies your date of birth at the time of registration.
• Ace11 may request age verification documents in cases of suspicion.
• If a user is identified as a minor, their account will be immediately closed and their data deleted.
• If you are a parent or guardian and become aware of your child using ace11, please contact ace11 support immediately.

9. Data Retention Period

Ace11 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

Once the defined retention period has ended, ace11 securely deletes or anonymises your data.

10. Policy Changes

Ace11 may update this Privacy Policy from time to time. Members will be notified of any significant changes via email or platform notifications.

• The date of any changes will be noted at the top of the page.
• For significant changes, ace11 may seek your consent again.
• Continued use of ace11 will be considered acceptance of the updated policy.
• Previous versions are available on request from ace11 support.

11. Contact

For any questions or concerns about the Privacy Policy, please contact ace11. Our dedicated Privacy Team is ready to address any issue you may have.